The following is the Product Description (“PD”) for 1WorldSync’s (“1WS’s”) Commerce Suite offering.

1. Solutions and Services

1WS’s Commerce Suite extends the Item Management subscription to include solutions complimentary to the Business-to-Consumer (“B2C”) digital experience. Based on the Item Management subscription, this suite of capabilities includes the following:

1.a Item Management

1.a.i.1WS’s Item Management solution offers subscribers the ability to manage and synchronize accurate product content with a wide array of supplier and recipient trading partners. The Item Management Platform employs individual Connectors to deliver product content through recipient accepted methodologies to meet supplier and recipient product content needs. The Item Management Platform includes access to web-based and machine-to-machine interfaces that allows Client to synchronize product content with other trading partners. In addition, validations are applied to submitted attributes to help ensure completeness and consistency of the data that is shared by trading partners.

The Item Management Platform offers the ability to capture, manage and store product content, as well as to collaborate with other 1WS community members to perform validations of the product content using rules defined by those recipients, and distribute the product content to those recipients. In addition, the Item Management Platform performs functions such as to allow data to be presented to recipients in a more user-friendly environment, or to allow data to be displayed on other websites with minimal effort.

For complete description of the Item Management capability, see attached Product Description for Item Management

1.a.ii. Implementation Options.1WS offers two (2) implementation options to implement the Item Management Platform, as further described below.

• Onboard Support through 1WS. With the Onboard Support option, Client will receive technical assistance to help Client prepare and synchronize its product content. This option includes preparation, testing and assistance, including the setup process, and is driven by 1WorldSync support staff. Choosing the Onboard Support option provides the greatest assurance that product content will be formatted and prepared properly, so that Client can quickly start complying with its trading partners’ requirements and begin realizing the business benefits of data synchronization.
• Implementation with a Certified Solution Partner. Client may choose a Certified Solution Partner of 1WorldSync to assist with managing its data synchronization initiative. Certified Solution Partners provide products and/or services to assist Client in achieving successful data synchronization implementation. All Certified Solution Partners have been certified as having met 1WS’s requirements for accessing the 1WS System. Please contact 1WorldSync at 1-866-280-4013 to obtain a list of Certified Solution Partners.

1.a.iii. Requirements. In order to use the Item Management Platform, Client must have correctly adopted the applicable validations, product identification and attribute standards for the chosen Connectors. Client is strongly advised to review the applicable documentation for Client’s selected Connectors and Client’s data recipients on the preparation of product content to be published to them.

1.a.iv. Data Entry. The Item Management Platform requires that Client provides its content via the web interface provided as part of the 1WS System or via a single node (such as connection via AS2) as described further below. If Client desires to provide its data through multiple nodes or AS2 connections, Client will be required to contract and pay for additional Professional Services. Upon Client’s request, 1WorldSync will provide Client with a custom quote and Statement of Work for such Professional Services. If Client desires 1WS to enter or assist with entering this product content into 1WS’s System, Client may purchase Data Loading and Maintenance (DLM+) Services from 1WS. The Item Management platform does not include these or any other 1WS products or services unless they are separately contracted and paid for by Client.

• Spreadsheet Upload Users must use the 1WS spreadsheet that is provided by 1WS. Users of Quick Connect must not modify the functionality of the 1WS spreadsheet.
• Data Distribution Product content is shared with recipients by a variety of mechanisms, based on recipient specific requirements of the GDSN Connector. These mechanisms may include, for example, AS2, HTTPS, UI File Downloads, SFTP and other means of electronic transmission of data.
• AS2 Users using the Applicability Statement 2 “AS2” standard for communications must adhere to the following rules:
• Multiple, simultaneous (close in time) business transactions for a given company must be sent via batch messages and not in multiple, individual messages. The maximum number of documents allowed in a single XML message is 1000. Sending XML messages of a specific type (for example, Catalog Request) must not be any more frequent than once every 5 minutes unless the message contains at least 1000 documents.
• The “listener” endpoint must be running during processing of messages until all transactions are processed and reconciled. (The AS2 “listener” is the client-side software/routine that waits for the response message and prevents inadvertent Denial of Service attacks that may result in deactivation.)
• Users must provide around the clock (24 x 7) technical phone contact
• Users must use an AS2 solution that is certified by DGI (Drummond Group Inc.)
• No more than 10 concurrent connections are allowed.
• Must be able to use publicly available hostnames (not IP addresses).
• When sending an asynchronous message and receive a HTTP 200 response but no MDN, wait at least an hour to retry sending the message again. The number of retries should be limited to 3.
• The maximum file size or XML message size is 75MB.

1.b. Digital Catalog

1.b.i. Limited to use in supporting the digital presentation of product data and content managed within the 1WorldSync Commerce Platform for up to one hundred (100) publicly accessible items. Digital Catalog provides suppliers with the ability to render their items as a browsable Digital Catalog(s), mobilizing the product content already organized in the Item Management and related platforms and enables the seamless presentation of selling sheets, catalogs, slicks and other digital sales aids. Digital Catalog will allow both internal or external users to search, browse and download product data and content that has been made available in the 1WS Digital Catalog solution. Control of the product content displayed in Digital Catalog is solely at the discretion of the Client as the Digital Catalog limits visibility to product content that the Client has explicitly specified.

For complete description of the Digital Catalog capability, see attached Product Description for Digital Catalog

1.c. ContentCast

1.c.i Limited to use with up to ten (10) items for syndication to the 1WorldSync General Network of retailers. Client shall be granted access to the 1WorldSync ContentCast Client Portal to import Client Rich Content and create Rich Content Client product content page(s) (“Client Rich Content Page(s)”) based on the Rich Content Template Page. Client may add and/or edit Client Rich Content. 1WorldSync may make the Client Rich Content Pages available to the 1WorldSync General Network through the 1WorldSync services. Each unique Client Rich Content Page shall count as a new page for the purpose of this service. Multiple Client product part numbers may be associated to a page at no additional charge, except where specific recipients require pages to be specific to a single part number. There shall be no fee for any updates to the existing Client Rich Content Pages if done by the Client. However, any updates to existing Client Rich Content Pages by 1WorldSync at Client’s request shall be subject to an additional fee under 1WorldSync’s Rich Content Page Creation Service.

For complete description of ContentCast capabilities, see attached Product Description for ContentCast

1.d. Retail Ecommerce Analytics

1.d.i Limited to use with up to twenty (20) items for Item Intelligence for Walmart and Kroger only. Retail E-Commerce Analytics provides data and metrics to understand your items’ performance online for supported Retailer(s). Using this solution provides visibility to, and the ability to extract, metrics for the areas of intelligence described below. 1WorldSync will provide access to the REA portal and metrics based on the following packages: Ecommerce Item Intelligence – includes the following analytics for Company items on designated Retailer ecommerce site(s):

Weekly Store-Level Metrics:

1. Store locations where item is found online
2. Item price at each location
3. Location-level eComm stock status
4. Weekly keywords and ranking insights:
• Top 10 and page 1 organic and sponsored keyword rankings by brand and item
• Share of search reporting

For complete description of Retail Ecommerce Analytics capabilities, see attached Product Description for Retail Ecommerce Analytics

1.e. Image Capture Subscription

1.e.i Client is entitled to Image use for up to 10 items annually. Image use is limited to publication or syndication of images exclusively via the Item Management, ContentCast, or Digital Catalog solutions. As a requirement to using the Image Capture Subscription, 1WorldSync will capture images of products delivered to 1WorldSync Studio as coordinated with Client through 1WorldSync Onboarding support. Client must designate desired imaging package as described in the Studio Services Product Description, limited to:

• 3.1A. Consumer Packaged Goods (CPG) Image Package
  • Six (6) straight on images – Four (4) sides plus top and bottom for a total of six (6) images at no plunge angle.
  • Three (3) marketing angle images: Plunge angle of approximately 20° for front, left and right views. Left and right are at an approximate 15° side angle.
  • Two (2) images of the Ingredient/Nutrient label when applicable: may be provided as individual images or a single image with both views, as listed and agreed to in the Finalized Shot List.
  • One (1) barcode image.
• 3.1B. Foodservice Image Package
  • Closed case: One (1) angle image.
  • Open case: One (1) angle image.
  • Inner pack or plastic bag of food: One (1) angle image.
  • Raw product/consumer unit/lowest unit: One (1) angle image.
  • Raw product/consumer unit/lowest unit: One (1) angle variation image.

Activation of the Image Capture Subscription requires the execution of a seperate Image Capture Subscription agreement between Client and 1WorldSync. The Image Capture Subscription agreement does not carry an additional fee and can be executed digitally via the 1WorldSync Store or manually, facilitated by account management.

For complete description of Studio services, see attached Product Description for Studio Services

2. Support

2.1. Administrative and Billing Support.

For administrative and billing issues, please contact businesssupport@1worldsync.com.

2.2. Resource Center (Online Documentation and References).

1WS Clients -may access –1WS’s proprietary online reference library, known as the 1WorldSync -Resource Center. Access is limited to individuals who have been registered by 1WS as authorized users of -1WS Products/Services-. The 1WS Resource Center can be found – at – https://1worldsync.com/resource-center/support/.

2.3. Product/Service Support.

Clients may submit Support Case Tickets at https://1worldsync.com/resource-center/support/.

2.4. Support Levels

1WS will make its –Silver Level Support available to Client to assist with setup and service use. Custom Training and/or enhanced level support (Gold level) can be purchased for an additional fee.

Silver

Includes:

• Portal self service with dedicated support team
• Up to 20 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Gold

Includes:

• Assigned Customer Care Advocate
• Monthly call with assigned Customer Care Advocate
• Up to 30 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Platinum

Includes:

• Assigned Customer Care Advocate
• Biweekly calls with assigned Customer Care Advocate
• Quarterly Business review with Customer Care Advocate
• Up to 50 Support Case submissions per month, via the completion of a 1WS Support Form
• Help center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Enhanced Support Package (Silver to Gold upgrade)

*must be purchased in conjunction with one or more annual service subscriptions, and is an annual fee that can be used as applicable to Client’s unique service offering. Enhanced support package defaults to standard support if the upgrade is not renewed.

Includes:

• Assigned 1WS Customer Care Advocate with up to 4 hours dedicated time per month
• Monthly 1 hour call with assigned Customer Care Advocate
• Up to 20 Support Cases per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

**Service upgrade is only available to silver customers who move from the support team to a dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a reasonable manner that is meaningful to the customer.

3. Training

Client will receive access to 1WS sponsored webinars that provide basic training on – subscribed 1WS Products and Services. Client will have access to the 1WS Community Site where Client can access training and reference documentation. Additionally, 1WS’ Essentials LIVE training classes for more hands-on training are available for an additional fee.

4. Test Environment

Client will receive access to a 1WS System Test Environment as needed in accordance with its usage of the Item Management: Sales Flex Plan Service to exchange data with other trading partners via GDSN Connectors.

5. Community Updates

Client may opt in to receive relevant community updates and other newsletter publications as offered by 1WS.

6. 1WorldSync Content1 Participation

In using the Commerce Suite package, Client agrees to be opted in to making their items available via the 1WorldSync Content1 accessible catalog offering.

For complete description of Content1, see attached Product Description for Content1